Excellent trouble free service. Thanks to Makiesse for helping me with on the customer help chat with some queries I had- lovely to deal with and sorted out my queries very quickly and professionally
The facility at the Shannon Airport absolutely wonderful! I was a late walk since I and had just landed . I wanted to get the test done before my early next day departure. Nothing on my phone worked the way I wanted, but the 3 lady’s T,L, and L ( first letter of each their first name) walked me through the process! They even left little after official closing, to make sure I had the results. They went way above and beyond their responsibilities! Thank you , Thank you!
John Kappeyne van de Coppello
Testing Center, took us in almost 2 hours earlier than our scheduled time which we were really grateful for. Otherwise we would’ve missed our flight. We got our test results in about 10 minutes! Very smooth easy transaction.
I spoke with Makiesse changing my appointment for more than 30 min, with out her help I couldn't make it change my appointment, she is a credit for RocDoc. well done Makiesse you are well trained customer service.
Excellent service from start to finish. They saw me super quickly. I had booked the wrong test but they kindly explained to me how to fix it and helped me through it. Seen super quickly. All of the staff were very polite and the rest didn’t hurt a bit (first time ever that it didn’t hurt me). Really nice. Then I couldn’t access my document but within a minute Makiesse in the chat sorted it out and sent it to me. I’m so happy from start to finish. Quick, clean, kind staff and competent. Some of the reviews here had worried me but I wanted to say that I’m glad I used them and will use them again. Thank you all.
it was very easy. clinic is right next to the terminal at shannon airport. we went in, and Liz was super helpful in scheduling us for appointments. She helped us set up online accounts, and even walked back to the terminal with us to where there was wifi to help.us complete the booking. the next day we showed up and were in and out and on our way in less than 15 minutes.
The two lads that helped me were incredible (at check in and doing the test). The results were faster than I could have imagined. It was a little more expensive than I would have hoped, but I would pay double knowing what I know now.
SOS Golf Tour
I needed help to apply credits to test bookings at Cork airport for myself and my family. Kim, the customer service agent, was extremely efficient and walked me through the process promptly. When I made an error in the booking, they were quick to correct it and were polite and patient throughout. Highly recommend both the test service and their client support.
The staff is fantastic. I’ve done a blood test and some results didn’t come back. They allow me to do again free of charge and Lynn was tireless to chase the results up. Lynn is dedicated, patient and very professional. I am lucky to have these people near my house.
Raquel Kruger O'Brien
Due to airline delays, I had to work with Tony, via chat, to reschedule my appointment at the Dublin airport several times. It was the best chat experience I've ever had with any representative, at any organization, for any purpose. He was responsive, timely, and took care of me from a customer perspective. His service was outstanding, as was the rest of the crew I interacted with at the testing site. Highly recommend.